Our Brand
Founded in 2005 by a group of visionary millennials, NYC Leather Jackets was born out of a desire to disrupt the traditional leather jacket market. Recognizing the need for perfectly fitting leather jackets in wardrobes worldwide, we blend traditional craftsmanship with modern innovation, handcrafting each jacket with meticulous attention to detail. By eliminating middlemen, we offer unbeatable quality at accessible prices, making luxury leather jackets available to everyone.
Industry Challenge in Leather Jackets
One of the significant challenges in the leather jacket industry is the high rate of returns due to size issues. Standardized sizing often fails to account for individual body variations, leading to first-time purchases that don't fit well. This not only frustrates customers but also increases return rates, impacting overall satisfaction and trust. At NYC Leather Jackets, we address this by offering a made-to-measure service, ensuring each jacket fits perfectly and reducing the likelihood of returns.
Revolutionizing the Market
In 2017, we revolutionized the market with our made-to-measure and size-satisfaction process. This innovation drastically reduced the rates of refunds and exchanges, setting a new standard in the industry. By implementing these bespoke services, we not only enhanced customer satisfaction but also significantly reduced our carbon footprint and improved the overall turnaround time of our ecommerce process. Our unique approach to sizing has positioned us as the market leader in personalized customer service, ensuring that each customer receives the perfect fit tailored to their body requirements.
Customer Service
Our commitment to customer satisfaction is unwavering. From the moment you start designing your jacket to the day it arrives, we offer personalized support to ensure a perfect fit and exceptional experience. Our team is always ready to assist with any inquiries or adjustments, making your journey with us smooth and satisfying.
Leather Quality
We use only the finest materials, ethically sourced from reputable tanneries. Our leather is chosen for its durability, comfort, and luxurious feel, ensuring every jacket is an investment piece that stands the test of time. Each jacket is handcrafted by skilled artisans, with attention to detail in stitching, linings, and components like premium YKK zippers.
Carbon Footprint and Environment
At NYC Leather Jackets, we are dedicated to reducing our environmental impact. Our on-demand production model minimizes waste, and we use eco-friendly processes wherever possible. We comply with OEKO-TEX Standard and ISO 14001, showcasing our commitment to environmental management and sustainable practices. Additionally, by providing a perfect fit and reducing the need for returns, we further lower our carbon footprint. By choosing our jackets, you are making an eco-responsible choice.
Made to Measure
Every jacket we create is tailored to your unique specifications. Our made-to-measure service ensures a perfect fit, with options for customizing the type of leather, color, style, and details. For our standard size jackets, we strive to achieve the perfect fit by reaching out to customers for size confirmation before completing their order. This personalized approach not only enhances comfort and style but also makes each jacket a one-of-a-kind piece. Experience the luxury of a jacket made just for you, without the usual extra cost.
Looking Ahead
Fast forward to 2023, we have expanded our focus to reach a broader audience, continuously refining our meticulous processes to cater to a larger customer base across the USA. What began with a small, dedicated customer base has now grown into a widespread community of satisfied customers, thanks to our commitment to quality, affordability, and exceptional customer service.
At NYC Leather Jackets, we are dedicated to constant improvement, striving every day to enhance our products and services to better serve our valued customers.